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We're always here to help you. However before you contact us, please see if your question is one of the most frequently asked questions. If you don't get an answer to your question on this page, please send us an email
How do I join SUPERONLINECASINO as an Affiliate? It's easy! All you need to do is fill out the form provided, hit submit, and then cut and paste the links necessary to have your traffic counted! Also please note your unique Affiliate ID number in yellow, above the link boxes. Where are your Terms and Conditions? Our terms and conditions contain vital information regarding our policies, our payout frequency and procedure. Click here to read our terms and conditions. What if I'm unable to locate my Affiliate ID or password? No problem! Just send an email to money@windowscasino.com with the full name on the account. Please include this, as it's needed to locate your needed information. For security reasons we will not give out passwords unless you include your name and address. I lost the links, where I have to send my traffic. Can I get them again? Please enter your affiliate ID and we will give you your exact links: How do I place banners on my site? After you've located the banner you prefer, just right click on the banner, and click "save picture as", then upload this to your site. Where do I go to check my statistics? Please go to here You'll need your Affiliate ID# and password to log in. Why don't you display the chargebacks and fraud on the statistics page? We receive our chargeback report via email from our credit card processing companies once a month via email. The various processing companies don't have access to our casino backend and they can only manually relay this information to us. That's why this data is not displayed on the statistics. What are reserves? Reserves are 15% of all deposits withheld by our credit card processing companies to cover future losses or fraud. Just like it's held back from us for six months, we hold it back from our affiliates to cover losses or fraud on their account. For example if you have $1000 in deposits $150 will be held in reserves. Just like we split 50% of the profit with you, we split the reserve with you as well. $75 will be held for six months. This is not a deduction from your payment. THIS IS YOUR MONEY! It will be released to you in six months. When do I collect my reserves? Reserves are held for six months. For example your January resereves will be added to your July commission. Where do I find definitions for the Stats categories? Click here for an explanation of the statistics When do you send out Webmaster payments? Payments are processed and sent by the 15th of every month, for the previous month's activity. For example, January's commission will be sent by February 15th. Please keep in mind that since checks being sent from overseas sometimes it may take 5-10 work days before you get your check. How are Webmaster payments sent? Payments are sent by registered mail. Payments are issued in USD checks. Is there a minimum amount for Webmaster payments? Yes, we hold all payments that are under $20.00 USD until the total reaches $20.00, then you'll receive a payment. You will still receive a statement as an attachment to an email.
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